Account controls

Delete your XEROVPN account

XEROVPN is operated and published by Metafour LLC, the developer of the XEROVPN app. You can permanently delete your account in the app or request deletion here without reinstalling the app.

Delete immediately in the app

1. Open XEROVPN and sign in to the account you want to delete.
2. Open Settings, then Account management.
3. Select Delete account, review the warning, and confirm the final deletion prompt.

This route works for both email-linked accounts and guest accounts while their app session is active. The app sends an authenticated deletion request, disconnects the VPN, removes local credentials, and signs the device out.

Request deletion from the web

If you cannot use the app, send the request from the email address linked to your XEROVPN account. This lets support verify that the request came from the account owner.

Support may send a one-time verification step to the account email before deletion. We normally complete a verified request within 30 days and will confirm when the account has been removed. The in-app route is immediate and is the fastest option.

Guest accounts

You can immediately delete the current guest account in the app while its authenticated session is active; you do not need to link an email first. If that session is lost, a guest account has no email sign-in factor, so support cannot safely identify it from an email request. A guest account with no device is normally eligible for removal after about 24 hours. A guest account with devices is normally eligible only after all of its devices have been inactive for about 60 days. Automatic removal excludes accounts with a billing footprint, an active assignment, or an authorized live lease.

What deletion removes

Deleting an account removes the active account and the data directly needed to provide it, including:

• Account email and direct account identifiers.
• Registered devices, device credentials, VPN public keys, and active connection assignments.
• XEROVPN entitlement and subscription records associated with the account.
• Saved locations/favorites, account alerts, push registrations, and the account's personal referral code.

What may be retained

Limited records can remain where necessary for security, fraud prevention, plan integrity, financial record-keeping, or legal compliance:

• Sign-in security records for up to 90 days.
• Removed connection-lease tombstones for up to 30 days after node teardown.
• Raw bandwidth samples keyed by VPN public key for up to 7 days and daily totals for up to 365 days.
• Free-grant anti-abuse attempts for up to 90 days and administrative audit records for up to 365 days.
• Referral-redemption anti-abuse evidence, including a recorded source IP or app-generated device identifier, currently has no automatic expiry because deleting it could enable reward laundering. We are setting a proportionate legal/product retention period.
• Pseudonymized or account-de-linked plan-integrity and security history for up to 400 or 730 days, depending on the record.
• Payment dispute records for required financial and fraud-prevention periods.
• Referral-redemption and grant-ledger evidence needed to preserve referral limits, settle outstanding rewards, and prevent replay of grant operations. Some of this evidence currently has no automatic expiry.

These retained records do not contain browsing history, DNS query history, VPN destination domains/IPs, or traffic contents because XEROVPN does not log or retain those traffic categories as user activity history. Retention cutoffs are enforced by scheduled cleanup jobs, so an eligible record can remain until the next run; failed or backlogged cleanup is retried later. See the Privacy Policy retention section for more detail.

Cancel a recurring subscription

Account deletion and subscription cancellation are separate:

• Google Play: cancel from Google Play → Payments & subscriptions → Subscriptions.
• Apple App Store: cancel from the device's Apple ID subscription settings.
• Stripe/direct billing: use the billing portal made available for the purchase or email support.

Cancel before deleting if you do not want the payment provider to attempt another renewal.

Need help?

Email support@xerovpn.com. Never send a sign-in code, session token, or private VPN key.